The problem with communication is the illusion that it has occurred. ~George Bernard Shaw
Have you ever had a conversation with a person, walked away, said “Well, that went well,” only to discover that the other person had a very different interpretation of the discussion?
And then, the inevitable realization sinks in.
It becomes painfully obvious that the two of you were on Totally Different Wavelengths.
Have you ever thought about that common phrase? We use it often in our culture. “They were on different wavelengths. They just didn’t work out.”
What is a wave length anyhow? Well, one definition of a wave of any kind, is that it is energy moving through a medium or space. If you think about a wave in water, it is the force of energy moving the water that is what we see as a wave. The length of those waves, are the measurement— in the most simplistic definition— between the peaks from one repeating pattern to the next. So put it together, you have a measurable pattern of energy moving through a substance.
A Wavelength.
We humans are forces of nature too. Substances made of energy and cells and water, formed from complicated patterns in a miracle so complex that I stand in awe of it.
I am no scientist. I offer no proof, but it is easy for my imaginative brain to put together the Two and Two concept that we are walking, talking wavelengths of our own energetic force field, wittingly and unwittingly transmitting and communicating to those other walking wavelengths every moment of the day.
I am not the only believer. There are many coaches, body workers, inspirational speakers and mentors that speak about the energy fields working through and around us.
So what does that have to do with communication?
Everything.
I am sure you have heard, and possibly even said the words, “It’s not WHAT they said…but HOW they said it.”
Then there is the other saying, “What you THINK you said, isn’t what I HEARD.”
Then, toss in one more, “Her mouth told me one thing, but her body was shouting something completely different. I don’t believe her.”
What all of these have in common is that the energy radiating from the physical wavelength was speaking up louder than the words being spoken.
The person listening was listening to the energy and wavelength and not the spoken words.
Sometimes, your mouth and your energy are in alignment. All is well. You feel put together, authentic and ready to take on the world.
You begin a conversation with someone and you hit the wall. Words are dropping to the ground like dead flies. It is obvious there is no connection.
What happened?
Stop and see if you can tune in to their energy instead of their words. Are they really upbeat? Or is it more forced than you first noticed. Maybe slowing down and offering a little more reassurance would be key . Is there something else radiating behind that agreeable friendly tone that would explain the non-committal lack of interest? Tune in, see if you don’t just feel that wall, those bricks built up from lack of trust and bad past experiences. A few key questions about what her main concerns might be could break down that block.
What Happens When the Conversation is Virtual?
There is no doubt that energy is much harder to read when distance becomes involved. This is what makes on-line, on-phone and written communication so much more complex than communication in person.
That complicates virtual companies and their client relationships.
There will undoubtedly from time to time be misunderstandings that take place because the physical proximity of energy is a natural way that we communicate- whether we are aware of it or not. When we lose that close up-wavelength connection, we lose an instinctive communication tool.
It takes extra focus, extra energy, and extra listening and care to make sure your communication is connecting.
I should know. Deb and I work together online together every day. In fact— for the first six months of being together, we had never met each other in person. I had no idea what she looked like— except that she was tall. We wrote an entire novel together, before we ever laid eyes on each other. Even now, the majority of the work we do, is communicated through a trail of IM conversation.
How do we pull it off?
We follow some very specific rules.
Virtual Communication Skills
- Don’t take things personally.
- When in doubt-ask.
- Be honest.
- Respect Boundaries.
- Avoid knee-jerk reactions, think it through.
- Don’t make assumptions, clarify, clarify, clarify.
- Be reliable.
- Keep the big picture in mind, don’t get hung up in the muck of minutia.
The truth is, our rules for a successful on-line business are good rules for any partnership. They are critical for one that has limited communication options. And as time has gone by, we have gotten pretty good at reading each other’s energy and wavelengths over an IM chain of conversation too. Even from two different sides of the country. A little extra pause here…a tad more enthusiasm there…and suddenly we can tell if we are riding the same wave—or not.